Update github issue templates (#584)

5 files changed, 86 insertions, 10 deletions

diff --git a/.github/CONTRIBUTING.md b/.github/CONTRIBUTING.md
new file mode 100644
index 000000000..939e5341e
--- /dev/null
+++ b/.github/CONTRIBUTING.md
@@ -0,0 +1,28 @@
+# How to Contribute
+
+We'd love to accept your patches and contributions to this project. There are
+just a few small guidelines you need to follow.
+
+## Contributor License Agreement
+
+Contributions to this project must be accompanied by a Contributor License
+Agreement. You (or your employer) retain the copyright to your contribution;
+this simply gives us permission to use and redistribute your contributions as
+part of the project. Head over to <https://cla.developers.google.com/> to see
+your current agreements on file or to sign a new one.
+
+You generally only need to submit a CLA once, so if you've already submitted one
+(even if it was for a different project), you probably don't need to do it
+again.
+
+## Code reviews
+
+All submissions, including submissions by project members, require review. We
+use GitHub pull requests for this purpose. Consult
+[GitHub Help](https://help.github.com/articles/about-pull-requests/) for more
+information on using pull requests.
+
+## Community Guidelines
+
+This project follows [Google's Open Source Community
+Guidelines](https://opensource.google.com/conduct/).
diff --git a/.github/ISSUE_TEMPLATE.md b/.github/ISSUE_TEMPLATE.md
deleted file mode 100644
index c136bbdeb..000000000
--- a/.github/ISSUE_TEMPLATE.md
+++ /dev/null
@@ -1,10 +0,0 @@
-**Heads up!**
-
-We appreciate any bug reports or other contributions, but please note that this issue
-tracker is only for this client library. We do not maintain the APIs that this client
-library talks to. If you have an issue or questions with how to use a particular API,
-you may be better off posting on Stackoverflow under the `google-api` tag. If you
-are reporting an issue or requesting a feature for a G Suite API, please use their
-[public issue tracker](https://gsuite-developers.googleblog.com/2017/03/a-new-issue-tracker-for-g-suite.html)
-
-Thank you!
diff --git a/.github/ISSUE_TEMPLATE/bug_report.md b/.github/ISSUE_TEMPLATE/bug_report.md
new file mode 100644
index 000000000..3d44f3e4b
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/bug_report.md
@@ -0,0 +1,33 @@
+---
+name: Bug report
+about: Create a report to help us improve
+
+---
+
+Thanks for stopping by to let us know something could be better!
+
+**PLEASE READ**: If you have a support contract with Google, please create an issue in the [support console](https://cloud.google.com/support/) instead of filing on GitHub. This will ensure a timely response.
+
+Please run down the following list and make sure you've tried the usual "quick fixes":
+
+  - Search the issues already opened: https://github.com/googleapis/google-api-python-client/issues
+  - If you have a question, post on Stackoverflow under the `google-api` tag.
+  - If you are reporting an issue or requesting a feature for a G Suite API, please use their [public issue tracker](https://gsuite-developers.googleblog.com/2017/03/a-new-issue-tracker-for-g-suite.html)
+
+If you are still having issues, please be sure to include as much information as possible:
+
+#### Environment details
+
+  - OS:
+  - Python version:
+  - pip version:
+  - `google-api-python-client` version:
+
+#### Steps to reproduce
+
+  1. ?
+  2. ?
+
+Making sure to follow these steps will guarantee the quickest resolution possible.
+
+Thanks!
diff --git a/.github/ISSUE_TEMPLATE/feature_request.md b/.github/ISSUE_TEMPLATE/feature_request.md
new file mode 100644
index 000000000..6365857f3
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/feature_request.md
@@ -0,0 +1,18 @@
+---
+name: Feature request
+about: Suggest an idea for this library
+
+---
+
+Thanks for stopping by to let us know something could be better!
+
+**PLEASE READ**: If you have a support contract with Google, please create an issue in the [support console](https://cloud.google.com/support/) instead of filing on GitHub. This will ensure a timely response.
+
+ **Is your feature request related to a problem? Please describe.**
+A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
+ **Describe the solution you'd like**
+A clear and concise description of what you want to happen.
+ **Describe alternatives you've considered**
+A clear and concise description of any alternative solutions or features you've considered.
+ **Additional context**
+Add any other context or screenshots about the feature request here.
diff --git a/.github/ISSUE_TEMPLATE/support_request.md b/.github/ISSUE_TEMPLATE/support_request.md
new file mode 100644
index 000000000..995869032
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/support_request.md
@@ -0,0 +1,7 @@
+---
+name: Support request
+about: If you have a support contract with Google, please create an issue in the Google Cloud Support console.
+
+---
+
+**PLEASE READ**: If you have a support contract with Google, please create an issue in the [support console](https://cloud.google.com/support/) instead of filing on GitHub. This will ensure a timely response.