aboutsummaryrefslogtreecommitdiff
path: root/src/org/jivesoftware/smackx/workgroup/ext/history/AgentChatHistory.java
blob: 7b8d200fcbc28d81ca95f2af458202351034265e (plain)
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
/**
 * $Revision$
 * $Date$
 *
 * Copyright 2003-2007 Jive Software.
 *
 * All rights reserved. Licensed under the Apache License, Version 2.0 (the "License");
 * you may not use this file except in compliance with the License.
 * You may obtain a copy of the License at
 *
 *     http://www.apache.org/licenses/LICENSE-2.0
 *
 * Unless required by applicable law or agreed to in writing, software
 * distributed under the License is distributed on an "AS IS" BASIS,
 * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
 * See the License for the specific language governing permissions and
 * limitations under the License.
 */

package org.jivesoftware.smackx.workgroup.ext.history;

import org.jivesoftware.smack.packet.IQ;
import org.jivesoftware.smack.provider.IQProvider;
import org.xmlpull.v1.XmlPullParser;

import java.util.ArrayList;
import java.util.Collection;
import java.util.Date;
import java.util.List;

/**
 * IQ provider used to retrieve individual agent information. Each chat session can be mapped
 * to one or more jids and therefore retrievable.
 */
public class AgentChatHistory extends IQ {
    private String agentJID;
    private int maxSessions;
    private long startDate;

    private List<AgentChatSession> agentChatSessions = new ArrayList<AgentChatSession>();

    public AgentChatHistory(String agentJID, int maxSessions, Date startDate) {
        this.agentJID = agentJID;
        this.maxSessions = maxSessions;
        this.startDate = startDate.getTime();
    }

    public AgentChatHistory(String agentJID, int maxSessions) {
        this.agentJID = agentJID;
        this.maxSessions = maxSessions;
        this.startDate = 0;
    }

    public AgentChatHistory() {
    }

    public void addChatSession(AgentChatSession chatSession) {
        agentChatSessions.add(chatSession);
    }

    public Collection<AgentChatSession> getAgentChatSessions() {
        return agentChatSessions;
    }

    /**
     * Element name of the packet extension.
     */
    public static final String ELEMENT_NAME = "chat-sessions";

    /**
     * Namespace of the packet extension.
     */
    public static final String NAMESPACE = "http://jivesoftware.com/protocol/workgroup";

    public String getChildElementXML() {
        StringBuilder buf = new StringBuilder();

        buf.append("<").append(ELEMENT_NAME).append(" xmlns=");
        buf.append('"');
        buf.append(NAMESPACE);
        buf.append('"');
        buf.append(" agentJID=\"" + agentJID + "\"");
        buf.append(" maxSessions=\"" + maxSessions + "\"");
        buf.append(" startDate=\"" + startDate + "\"");

        buf.append("></").append(ELEMENT_NAME).append("> ");
        return buf.toString();
    }

    /**
     * Packet extension provider for AgentHistory packets.
     */
    public static class InternalProvider implements IQProvider {

        public IQ parseIQ(XmlPullParser parser) throws Exception {
            if (parser.getEventType() != XmlPullParser.START_TAG) {
                throw new IllegalStateException("Parser not in proper position, or bad XML.");
            }

            AgentChatHistory agentChatHistory = new AgentChatHistory();

            boolean done = false;
            while (!done) {
                int eventType = parser.next();
                if ((eventType == XmlPullParser.START_TAG) && ("chat-session".equals(parser.getName()))) {
                    agentChatHistory.addChatSession(parseChatSetting(parser));

                }
                else if (eventType == XmlPullParser.END_TAG && ELEMENT_NAME.equals(parser.getName())) {
                    done = true;
                }
            }
            return agentChatHistory;
        }

        private AgentChatSession parseChatSetting(XmlPullParser parser) throws Exception {

            boolean done = false;
            Date date = null;
            long duration = 0;
            String visitorsName = null;
            String visitorsEmail = null;
            String sessionID = null;
            String question = null;

            while (!done) {
                int eventType = parser.next();
                if ((eventType == XmlPullParser.START_TAG) && ("date".equals(parser.getName()))) {
                    String dateStr = parser.nextText();
                    long l = Long.valueOf(dateStr).longValue();
                    date = new Date(l);
                }
                else if ((eventType == XmlPullParser.START_TAG) && ("duration".equals(parser.getName()))) {
                    duration = Long.valueOf(parser.nextText()).longValue();
                }
                else if ((eventType == XmlPullParser.START_TAG) && ("visitorsName".equals(parser.getName()))) {
                    visitorsName = parser.nextText();
                }
                else if ((eventType == XmlPullParser.START_TAG) && ("visitorsEmail".equals(parser.getName()))) {
                    visitorsEmail = parser.nextText();
                }
                else if ((eventType == XmlPullParser.START_TAG) && ("sessionID".equals(parser.getName()))) {
                    sessionID = parser.nextText();
                }
                else if ((eventType == XmlPullParser.START_TAG) && ("question".equals(parser.getName()))) {
                    question = parser.nextText();
                }
                else if (eventType == XmlPullParser.END_TAG && "chat-session".equals(parser.getName())) {
                    done = true;
                }
            }
            return new AgentChatSession(date, duration, visitorsName, visitorsEmail, sessionID, question);
        }
    }
}