diff options
Diffstat (limited to 'src/org/jivesoftware/smackx/workgroup/ext/history')
3 files changed, 364 insertions, 0 deletions
diff --git a/src/org/jivesoftware/smackx/workgroup/ext/history/AgentChatHistory.java b/src/org/jivesoftware/smackx/workgroup/ext/history/AgentChatHistory.java new file mode 100644 index 0000000..7b8d200 --- /dev/null +++ b/src/org/jivesoftware/smackx/workgroup/ext/history/AgentChatHistory.java @@ -0,0 +1,155 @@ +/**
+ * $Revision$
+ * $Date$
+ *
+ * Copyright 2003-2007 Jive Software.
+ *
+ * All rights reserved. Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+
+package org.jivesoftware.smackx.workgroup.ext.history;
+
+import org.jivesoftware.smack.packet.IQ;
+import org.jivesoftware.smack.provider.IQProvider;
+import org.xmlpull.v1.XmlPullParser;
+
+import java.util.ArrayList;
+import java.util.Collection;
+import java.util.Date;
+import java.util.List;
+
+/**
+ * IQ provider used to retrieve individual agent information. Each chat session can be mapped
+ * to one or more jids and therefore retrievable.
+ */
+public class AgentChatHistory extends IQ {
+ private String agentJID;
+ private int maxSessions;
+ private long startDate;
+
+ private List<AgentChatSession> agentChatSessions = new ArrayList<AgentChatSession>();
+
+ public AgentChatHistory(String agentJID, int maxSessions, Date startDate) {
+ this.agentJID = agentJID;
+ this.maxSessions = maxSessions;
+ this.startDate = startDate.getTime();
+ }
+
+ public AgentChatHistory(String agentJID, int maxSessions) {
+ this.agentJID = agentJID;
+ this.maxSessions = maxSessions;
+ this.startDate = 0;
+ }
+
+ public AgentChatHistory() {
+ }
+
+ public void addChatSession(AgentChatSession chatSession) {
+ agentChatSessions.add(chatSession);
+ }
+
+ public Collection<AgentChatSession> getAgentChatSessions() {
+ return agentChatSessions;
+ }
+
+ /**
+ * Element name of the packet extension.
+ */
+ public static final String ELEMENT_NAME = "chat-sessions";
+
+ /**
+ * Namespace of the packet extension.
+ */
+ public static final String NAMESPACE = "http://jivesoftware.com/protocol/workgroup";
+
+ public String getChildElementXML() {
+ StringBuilder buf = new StringBuilder();
+
+ buf.append("<").append(ELEMENT_NAME).append(" xmlns=");
+ buf.append('"');
+ buf.append(NAMESPACE);
+ buf.append('"');
+ buf.append(" agentJID=\"" + agentJID + "\"");
+ buf.append(" maxSessions=\"" + maxSessions + "\"");
+ buf.append(" startDate=\"" + startDate + "\"");
+
+ buf.append("></").append(ELEMENT_NAME).append("> ");
+ return buf.toString();
+ }
+
+ /**
+ * Packet extension provider for AgentHistory packets.
+ */
+ public static class InternalProvider implements IQProvider {
+
+ public IQ parseIQ(XmlPullParser parser) throws Exception {
+ if (parser.getEventType() != XmlPullParser.START_TAG) {
+ throw new IllegalStateException("Parser not in proper position, or bad XML.");
+ }
+
+ AgentChatHistory agentChatHistory = new AgentChatHistory();
+
+ boolean done = false;
+ while (!done) {
+ int eventType = parser.next();
+ if ((eventType == XmlPullParser.START_TAG) && ("chat-session".equals(parser.getName()))) {
+ agentChatHistory.addChatSession(parseChatSetting(parser));
+
+ }
+ else if (eventType == XmlPullParser.END_TAG && ELEMENT_NAME.equals(parser.getName())) {
+ done = true;
+ }
+ }
+ return agentChatHistory;
+ }
+
+ private AgentChatSession parseChatSetting(XmlPullParser parser) throws Exception {
+
+ boolean done = false;
+ Date date = null;
+ long duration = 0;
+ String visitorsName = null;
+ String visitorsEmail = null;
+ String sessionID = null;
+ String question = null;
+
+ while (!done) {
+ int eventType = parser.next();
+ if ((eventType == XmlPullParser.START_TAG) && ("date".equals(parser.getName()))) {
+ String dateStr = parser.nextText();
+ long l = Long.valueOf(dateStr).longValue();
+ date = new Date(l);
+ }
+ else if ((eventType == XmlPullParser.START_TAG) && ("duration".equals(parser.getName()))) {
+ duration = Long.valueOf(parser.nextText()).longValue();
+ }
+ else if ((eventType == XmlPullParser.START_TAG) && ("visitorsName".equals(parser.getName()))) {
+ visitorsName = parser.nextText();
+ }
+ else if ((eventType == XmlPullParser.START_TAG) && ("visitorsEmail".equals(parser.getName()))) {
+ visitorsEmail = parser.nextText();
+ }
+ else if ((eventType == XmlPullParser.START_TAG) && ("sessionID".equals(parser.getName()))) {
+ sessionID = parser.nextText();
+ }
+ else if ((eventType == XmlPullParser.START_TAG) && ("question".equals(parser.getName()))) {
+ question = parser.nextText();
+ }
+ else if (eventType == XmlPullParser.END_TAG && "chat-session".equals(parser.getName())) {
+ done = true;
+ }
+ }
+ return new AgentChatSession(date, duration, visitorsName, visitorsEmail, sessionID, question);
+ }
+ }
+}
diff --git a/src/org/jivesoftware/smackx/workgroup/ext/history/AgentChatSession.java b/src/org/jivesoftware/smackx/workgroup/ext/history/AgentChatSession.java new file mode 100644 index 0000000..5113cda --- /dev/null +++ b/src/org/jivesoftware/smackx/workgroup/ext/history/AgentChatSession.java @@ -0,0 +1,93 @@ +/**
+ * $Revision$
+ * $Date$
+ *
+ * Copyright 2003-2007 Jive Software.
+ *
+ * All rights reserved. Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+
+package org.jivesoftware.smackx.workgroup.ext.history;
+
+import java.util.Date;
+
+/**
+ * Represents one chat session for an agent.
+ */
+public class AgentChatSession {
+ public Date startDate;
+ public long duration;
+ public String visitorsName;
+ public String visitorsEmail;
+ public String sessionID;
+ public String question;
+
+ public AgentChatSession(Date date, long duration, String visitorsName, String visitorsEmail, String sessionID, String question) {
+ this.startDate = date;
+ this.duration = duration;
+ this.visitorsName = visitorsName;
+ this.visitorsEmail = visitorsEmail;
+ this.sessionID = sessionID;
+ this.question = question;
+ }
+
+ public Date getStartDate() {
+ return startDate;
+ }
+
+ public void setStartDate(Date startDate) {
+ this.startDate = startDate;
+ }
+
+ public long getDuration() {
+ return duration;
+ }
+
+ public void setDuration(long duration) {
+ this.duration = duration;
+ }
+
+ public String getVisitorsName() {
+ return visitorsName;
+ }
+
+ public void setVisitorsName(String visitorsName) {
+ this.visitorsName = visitorsName;
+ }
+
+ public String getVisitorsEmail() {
+ return visitorsEmail;
+ }
+
+ public void setVisitorsEmail(String visitorsEmail) {
+ this.visitorsEmail = visitorsEmail;
+ }
+
+ public String getSessionID() {
+ return sessionID;
+ }
+
+ public void setSessionID(String sessionID) {
+ this.sessionID = sessionID;
+ }
+
+ public void setQuestion(String question){
+ this.question = question;
+ }
+
+ public String getQuestion(){
+ return question;
+ }
+
+
+}
diff --git a/src/org/jivesoftware/smackx/workgroup/ext/history/ChatMetadata.java b/src/org/jivesoftware/smackx/workgroup/ext/history/ChatMetadata.java new file mode 100644 index 0000000..301e1a5 --- /dev/null +++ b/src/org/jivesoftware/smackx/workgroup/ext/history/ChatMetadata.java @@ -0,0 +1,116 @@ +/**
+ * $Revision$
+ * $Date$
+ *
+ * Copyright 2003-2007 Jive Software.
+ *
+ * All rights reserved. Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+
+package org.jivesoftware.smackx.workgroup.ext.history;
+
+import org.jivesoftware.smackx.workgroup.util.MetaDataUtils;
+import org.jivesoftware.smack.packet.IQ;
+import org.jivesoftware.smack.provider.IQProvider;
+import org.xmlpull.v1.XmlPullParser;
+
+import java.util.HashMap;
+import java.util.List;
+import java.util.Map;
+
+public class ChatMetadata extends IQ {
+
+ /**
+ * Element name of the packet extension.
+ */
+ public static final String ELEMENT_NAME = "chat-metadata";
+
+ /**
+ * Namespace of the packet extension.
+ */
+ public static final String NAMESPACE = "http://jivesoftware.com/protocol/workgroup";
+
+
+ private String sessionID;
+
+ public String getSessionID() {
+ return sessionID;
+ }
+
+ public void setSessionID(String sessionID) {
+ this.sessionID = sessionID;
+ }
+
+
+ private Map<String, List<String>> map = new HashMap<String, List<String>>();
+
+ public void setMetadata(Map<String, List<String>> metadata){
+ this.map = metadata;
+ }
+
+ public Map<String, List<String>> getMetadata(){
+ return map;
+ }
+
+
+ public String getChildElementXML() {
+ StringBuilder buf = new StringBuilder();
+
+ buf.append("<").append(ELEMENT_NAME).append(" xmlns=\"").append(NAMESPACE).append("\">");
+ buf.append("<sessionID>").append(getSessionID()).append("</sessionID>");
+ buf.append("</").append(ELEMENT_NAME).append("> ");
+
+ return buf.toString();
+ }
+
+ /**
+ * An IQProvider for Metadata packets.
+ *
+ * @author Derek DeMoro
+ */
+ public static class Provider implements IQProvider {
+
+ public Provider() {
+ super();
+ }
+
+ public IQ parseIQ(XmlPullParser parser) throws Exception {
+ final ChatMetadata chatM = new ChatMetadata();
+
+ boolean done = false;
+ while (!done) {
+ int eventType = parser.next();
+ if (eventType == XmlPullParser.START_TAG) {
+ if (parser.getName().equals("sessionID")) {
+ chatM.setSessionID(parser.nextText());
+ }
+ else if (parser.getName().equals("metadata")) {
+ Map<String, List<String>> map = MetaDataUtils.parseMetaData(parser);
+ chatM.setMetadata(map);
+ }
+ }
+ else if (eventType == XmlPullParser.END_TAG) {
+ if (parser.getName().equals(ELEMENT_NAME)) {
+ done = true;
+ }
+ }
+ }
+
+ return chatM;
+ }
+ }
+}
+
+
+
+
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